Services & Facilities

The initial notification is handled by helpful and friendly staff in our centralised call centre. Once allocated, customers are kept fully up to date by regular telephone progress reports or alternatively via our online vehicle repair tracking system with a choice of SMS texts or E-mails. Each customer also has a dedicated web-page to view progress.

Manufacturer approval has always played an important role in the strategy of group members as a reassurance of quality and commitment to our customers and the brand standard. Collectively we hold a large pool of approvals and work closely with our manufacturer partners to maintain the very high standards expected.

Also vital to the group are our work provider partners. Long established relationships exist built upon trust and consistent levels of service.

Other facilities include:-

• Prestige Vehicle Facilities.
• Specialists in Category A - Aluminium Repairs.
• Full HGV, LCV & trailer repair facilities including specialist chassis repair work to all forms of commercial vehicle.
• A large courtesy car fleet including courtesy vans.
• A comprehensive hire car fleet.
• A fast-track system for all total-loss vehicles.
• A comprehensive 24/7 recovery operation.
• Dedicated key account managers at each IRG site.
• Concorde Informatics single Management platform.
• Claimwatch online vehicle repair tracking system.
• Audatex & Glassmatix estimating systems.
• Centralised invoicing if required.

Additional Services:

• Smart repairs & dent removal
• Geometry check
• Chassis alignment
• Air conditioning
• Tyres
• Valeting

Manufacturer Approvals held within the group:

Audi (Cat-A aluminium approval)	An accredited paint & body centre to Bentley, Norwich	Citroen	Daihatsu	Ford
Isuzu	Land Rover	Lotus	Nissan	Mitsubishi
Peugeot	Proton	Seat	Skoda	Subaru
VW	VW Commercial

 

Insurance Approvals held within the group:

Axa	Allianz	Admiral	Bell	Confused.com
Diamond	Elephant	Gladiator	Churchill	Direct Line
NIG	Privilege	Prudential	Provident	Tesco
CIS	Esure	Sheilas Wheels	More Than	Motability
Aviva	Quinn Direct

Fleet Approvals:

Inchcape

ING Car Lease

IRG can provide network coverage for all NR and IP postcodes along with covering some of the more remote PE and CO postcode areas, allowing a more defined border boundary. Repair capability is approximately 200 vehicles per week.